Valley Hope receives special recognition from Aetna

Grapevine and Chandler residential facilities awarded insurer’s Institute of Quality designation

The Valley Hope of Grapevine and Valley Hope of Chandler residential facilities have been awarded the Institute of Quality (IOQ) designation by health insurer Aetna effective July 1. This recognition is given only to behavioral health providers that meet Aetna’s standards for excellent care and a commitment to continuous improvement. The Grapevine facility is one of only two behavioral health providers in Texas to be designated an IOQ facility, while the Chandler facility is the only behavioral health provider in Arizona to be designated as such.

“Valley Hope is honored to be called an Institute of Quality by Aetna,” said Javier Ley, chief of clinical services. “It affirms the quality of care that patients can expect to receive at Valley Hope and rigorous standards that our organization must meet to provide addiction treatment services.”

According to Aetna, facilities must meet strict criteria to receive the IOQ designation. Those include:

  • Offering daily access to medical care.
  • Involving family and significant others in treatment.
  • Measuring treatment progress and outcomes.
  • Maintaining accreditation from a recognized body.

All of Valley Hope’s treatment facilities are accredited by The Joint Commission, an independent, nonprofit organization that reviews almost 21,000 healthcare organizations and programs in the United States. The Grapevine facility helped more than 750 patients in 2018 while the Arizona facility helped more than 800.

For patients who are covered by Aetna insurance, this means that the review process to be admitted into residential treatment at both facilities should be more streamlined, Ley said.

Both facilities offer a continuum of care, including detox and residential. Valley Hope utilizes a mix of evidence-based cognitive therapies, milieu therapy, MAT therapy, group therapy, individual and family therapy. In the residential setting, patients receive more than 40 hours per week of individual counseling, pastoral sessions, family therapy and group therapy in a structured residential environment. Each patient receives a specific “step down” treatment plan to ensure a smooth transition from residential treatment into recovery. This can include referrals to outpatient treatment, continuing care and sober living or return to work assistance.

Valley Hope of Grapevine is located at 2300 William D. Tate Ave., Grapevine, Texas 76051. Valley Hope of Chandler is located at 501 N. Washington St., Chandler, Ariz. 85225. Call toll free (800) 544-5101 or use online chat at

About Valley Hope:

A nonprofit, Joint Commission certified alcohol and drug treatment organization headquartered in Norton, Kan., Valley Hope offers residential and outpatient services at 17 locations in Arizona, Colorado, Kansas, Missouri, Nebraska, Oklahoma and Texas. Since its founding in 1967, Valley Hope has helped more than 308,000 individuals overcome addiction. Learn more at or follow Valley Hope on Facebook,; Twitter, @ValleyHopeAssoc; and LinkedIn, For help, call (800) 544-5101.