FAQS About Our Admissions Process
Choosing to seek help for drug and alcohol addiction is a life-changing decision.
Valley Hope has built an expert team to help guide you through every step of the admissions and treatment process — from your first phone call to lifelong recovery support.
Our admissions process is designed to make your transition into treatment as simple, safe and successful as possible. Part of the admissions process includes collecting the necessary information needed to refer you to the appropriate level of care.
Get immediate, specific answers to all of your admissions questions from our Patient Access Team: Call (800) 544-5101. We are here to help 24/7.
How do I get admitted for inpatient treatment?
Call our Patient Access Center (PAC) any day or time at (800) 544-5101 to start the admissions process with a Patient Access Specialist. The PAC team will provide a confidential assessment to determine the appropriate level of care and work with you on a treatment referral. Your PAC specialist will also coordinate with you to schedule your admission at a designated Valley Hope Treatment Center.
How long does the admissions process take?
Our primary goal is to get you safely into treatment as soon as possible. The actual process- from the initial call to our Patient Access Center to beginning your program at a Valley Hope treatment center- averages about 24 hours.
What health insurance do you accept?
Valley Hope is an in-network provider for most insurance and managed care companies. We also accept TriCare and referrals from the Veteran’s Administration.
I don’t have insurance. How do I pay for treatment?
Valley Hope’s Patient Access Team can work with you on a payment strategy appropriate to your financial situation or, if necessary, make an informed referral to one of our trusted treatment partners that better fit with your financial situation. The goal is to ensure your treatment does not cause added financial stress.
What can I bring, and not bring, to treatment?
Beyond the basics like comfortable clothing and toiletries, be sure to bring contact information for any doctors, therapists, legal counsel and family members or primary contacts. Be sure to also have your insurance card, a government-issued photo ID. (For example, driver’s license or passport) and any prescription medications in your name. Prohibited items include over the counter medications including vitamins, herbs, supplements, cold medications, and pain relievers, vapes, e-cigarettes or other vapor products, gaming devices, weapons of any kind and mouthwash with alcohol content. Click here for our Treatment FAQ.
“Valley Hope saved my life. They know what they are doing, and they really care.” - Sammie, Valley Hope Alumnus
“I can't explain to you the people the staff. The experiences. The things I let go of. The people I still stay in contact with til this day. Valley Hope changed my entire aspect of life after my addiction completely blinding me of it. I would refer anyone I know to this place, and have been back multiple times to see it.” -Brittany, Valley Hope Alumnus
“I highly recommend Valley Hope to anyone that's trying to stop drinking alcohol and doing drugs. All are welcomed here. I now have four years of sobriety. Thanks for helping me get my life back, your staff was kind and loving. They showed me how I can live sober and free.” – Miguel, Valley Hope Alumnus