Treatment FAQ

Treatment FAQ

FAQS About Addiction Treatment and Recovery

Valley Hope provides compassionate, customized care that helps people struggling with drug and alcohol addictions find new life in recovery. We know addiction is a disease that can be treated effectively, and that recovery is possible. We treat each person with compassion and respect in an environment built to foster healing and empower your recovery. Valley Hope approaches treatment under the disease model of addiction, with an expert, fully licensed clinical team that works with patients and families to provide a comprehensive, individualized treatment plan designed to achieve successful outcomes. Our services span a continuum of care, including medical detox, residential treatment centers, outpatient therapy, family care and recovery support.

Questions about Valley Hope, addiction, treatment or recovery? Call our Admissions Team at (800) 544-5101, explore our treatment centers or browse our frequently asked questions:

How do I get admitted for inpatient treatment?

Call our Admissions Team any day or time at (800) 544-5101 to start the admissions process with a local Specialist. The Admissions team will provide a confidential assessment to determine the appropriate level of care and work with you on a treatment referral. Your specialist will also coordinate with you to schedule your admission at a Valley Hope Treatment Center.

What health insurance do you accept?

Valley Hope is an in-network provider for most insurance and managed care companies. We also accept TriCare and referrals from the Veteran’s Administration.

I don’t have insurance. Can I still get treatment?

Yes. Valley Hope’s Admissions Team can work with you on a payment strategy or, if necessary, make an informed referral to one of our trusted treatment partners that better fit with your financial situation. The goal is to ensure your treatment does not cause added financial stress.

How long do I have to be in treatment?

Every patient is different and treatment is tailored to each person’s needs. A thorough clinical assessment and medical evaluation will determine the amount of time recommended for treatment. It helps to think of treatment as a continuum of care. Detoxification is the first stage and generally lasts a few days. The next stage is residential and/or outpatient treatment. Continuing care is the third stage and lasts as long as necessary per your recovery plan.

What is treatment like at Valley Hope?

The patient experience at Valley Hope is designed to encourage focus on your healing, empower your self-worth and prepare you with the essential skills and strategies needed to build and sustain long-term recovery. At inpatient treatment centers, a typical daily schedule includes individual counseling sessions, classroom-style learning with fellow patients, small group therapeutic sessions, family therapy, 12 Step studies, relaxation and reflection time and recreational activities.

What’s the difference between residential and outpatient treatment?

Residential treatment requires living on site in a structured and supportive environment at one of our residential treatment centers for an extended period of time. Outpatient treatment enables you to live at home and receive treatment at a Valley Hope outpatient center.

What medical services does Valley Hope provide?

Medically-monitored detox is available onsite at each Valley Hope inpatient treatment center. Detox generally lasts just a few days under 24/7 supervision by our medical team. Each patient undergoes a complete health assessment, including a physical and a lab profile, and receives around the clock monitoring throughout the withdrawal period. When necessary, medications help further reduce the severity of withdrawal symptoms. When detox is complete, you can move on to the next phase in our continuum of care as assessed and recommended by your clinical care team. Each inpatient treatment center has an attending physician and nursing team that provides ongoing medical supervision and assistance as needed during your inpatient stay.

How do I communicate with family, work and/or friends during treatment?

Each Valley Hope inpatient treatment center provides an area for making phone calls and a phone number for loved ones to reach you as needed. Policies regarding cell usage varies among Valley Hope treatment centers.

Can family members visit me during treatment?

Family involvement in treatment increases the chances for a successful, long-term recovery. We encourage family participation in treatment. Visitation policies vary by facility, so please call us at (800) 544-5101 to learn more.

What kind of recreational and fitness opportunities does Valley Hope provide during treatment?

The type of opportunities for recreational and fitness activities varies among Valley Hope treatment centers. Most facilities provide indoor and outdoor options for individual fitness and group recreation such as walking/running trails, basketball and volleyball.

What is a 12 Step program?

The 12 Steps are a set of guiding principles for recovery first introduced by Alcoholics Anonymous. The process involves admitting that you can’t control addiction, recognizing that a higher power can give strength, admitting past mistakes, making amends and developing an honest, helping and forgiving lifestyle. Valley Hope’s treatment approach is grounded in 12 Step philosophy.

What is Medication Assisted Treatment and how does it help with treatment?

Medication-Assisted Treatment (MAT) combines behavioral therapy and medications to treat substance abuse disorders. It has been proven to lower the potential for misuse, to diminish the effects of physical dependency to opioids, such as withdrawal symptoms and cravings, and to increase safety in cases of overdose.

How do I tell my employer about my need for treatment?

Although federal law does not require you to tell your employer the details about your need for treatment, state laws may require certain forms of communication. First, it is important to find out if your employer provides access to a confidential Employee Assistance Program (EAP). EAPs provide support to employees needing treatment for addiction. Valley Hope clinicians are experienced working with EAPs, employers and HR professionals on return to work communications and documentation.

What can I bring, and not bring, to treatment?

Beyond the basics like comfortable clothing and toiletries, be sure to bring contact information for any doctors, therapists, legal counsel and family members or primary contacts. Be sure to also have your insurance card, a government-issued photo ID. (For example, driver’s license or passport) and any prescription medications in your name. Prohibited items include over the counter medications including vitamins, herbs, supplements, cold medications, and pain relievers, vapes, e-cigarettes or other vapor products, gaming devices, weapons of any kind and mouthwash with alcohol content.

Can I smoke or vape in treatment?

Valley Hope inpatient treatment centers do not permit e-cigarettes or vapes on campus. Most facilities do have designated smoking areas. If you are interested in quitting smoking during treatment, Valley Hope offers smoking cessation assistance.

What do I do after I complete treatment?

After the treatment experience, Valley Hope provides ongoing support, providing you with the necessary tools and proven strategies for thriving in recovery. Valley Hope’s nationally-renowned Alumni Program provides meaningful connections, ongoing encouragement and fellowship opportunities that empower and help sustain your recovery. Part of your treatment stay includes immersion in the 12 Step community, which provides a structure supporting lifelong recovery. Valley Hope highly recommends ongoing engagement with a 12 Step program after you complete treatment.

More questions? Call our Admissions Team 24/7 at (800) 544-5101.


“Valley Hope saved my life. They know what they are doing, and they really care.”  - Sammie, Valley Hope Alumna

“I can't explain to you the people, the staff, the experiences. The things I let go of. The people I still stay in contact with til this day. Valley Hope changed my entire aspect of life after my addiction completely blinding me of it. I would refer anyone I know to this place, and have been back multiple times to see it.” -Brittany, Valley Hope Alumna

“I highly recommend Valley Hope to anyone that's trying to stop drinking alcohol and doing drugs. All are welcomed here. I now have four years of sobriety. Thanks for helping me get my life back, your staff was kind and loving. They showed me how I can live sober and free.” – Miguel, Valley Hope Alumnus

Your recovery from drug and alcohol addiction starts here!

For help 24/7 call (800) 544-5101 to speak confidentially with a treatment and recovery expert now. Our Admissions Team can provide a free assessment to determine the most appropriate level of care.