Grievance and Safety Concern Procedures

The patient and any other individuals have the right to express opinions, recommendations and grievances regarding treatment, safety, and/or fee schedule without fear of prejudice or penalty.
 
When possible, individuals are encouraged to submit any concerns to facility leadership. It is the responsibility of the Executive Director or his/her designee to address those concerns and have a written response within 7 calendar days of receiving the grievance.
 
If a concern cannot be resolved at the facility level, individuals are encouraged to submit their concern to the Valley Hope home office.

Valley Hope Home Office,
Attention: Compliance Dept.
PO Box, 510
Norton, KS 67654-0510
785-612-3681
[email protected]

Grievance and Safety Concern Procedures

Joint Commission Office

If resolution still does not occur, patients and family members may contact:

Joint Commission Office of Quality Monitoring
800-994-6610
[email protected]

Texas Grievance Process

Treatment Centers

In Texas facilities, in addition to the above, writing materials, postage and access to a telephone will be provided as needed.  Patients who are unable to read or write will be given any needed assistance.  The patient or family may file a grievance with:

Texas Health and Human Services Commission
Regulatory Services Complaint and Incident Intake, Mail Code E-249
PO Box 149030, Austin, TX 78714-9030
800-458-9858, Option 1
[email protected]
or
The Office of Attorney General’s Consumer Protection webpage:
https://www.texasattorneygeneral.gov/consumer-protection

Individual Counselors

Patients or family may file a complaint or grievance regarding the patient’s counselor with:

Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system – (800) 821-3205
[email protected]
https://bhec.texas.gov/contact-us